Delegate ticket

Assign a different Resolving Group in the In progress status.

Procedure

  1. Call up the Task Tracking > Ticket Management menu.
  2. In the In Progress column, click on the desired ticket tile.

    The ticket details dialog with the Basic Information tab is displayed.

  3. Click on Actions and select Delegate.

    tm_action_options

  4. In the Delegate Ticket dialog window, select the Resolving Group.

    tm_delegate_ticket

  5. Click Delegate.

The ticket has been assigned to the selected Resolving Group. The resolving group is displayed in the Resolving Group field on the Details tab in the ticket details dialog.

A corresponding entry is displayed in the Ticket history tab in the ticket details dialog.