Return Ticket

Delete the assigned user of a ticket in the In progress status. The ticket automatically receives the status Open.

Procedure

  1. Call up theTask Tracking > Ticket Management menu.
  2. In the In Progress column, click on the desired ticket tile.

    The ticket details dialog with the Basic Information tab is displayed.

    Alternatively, drag and drop the ticket to the Open column.

  3. Click on Actions and select Return.

    tm_action_options

The ticket is no longer assigned. The Assigned to field on the Details tab in the Ticket Details dialog is empty.

The ticket is displayed in the Open column.

A corresponding entry is displayed in the Ticket history tab in the ticket details dialog.