Assign Ticket

Assign a ticket in the In progress status to another user.

Procedure

1. Call up theTask Tracking > Ticket Management menu.
2. In the In Progress column, click on the desired ticket tile.

   The ticket details dialog with the Basic Information tab is displayed.

3. Click on Actions and select Assign.

   

4. In the Assign Ticket dialog window, assign the ticket to a user:
   • Activate the Assign to me checkbox so that the ticket is assigned to the logged-in user.

     Or:

   • In the Select User field, enter a user.

   

5. To save the assignment, click Assign.

The ticket has been assigned to the selected user. The user is displayed in the Assigned to field on the Details tab of the ticket details dialog.

A corresponding entry is displayed in the Ticket history tab in the ticket details dialog.