Resources for Facilities

If a facility (area or production line) is added, automatic resources are registered for the access rights in the Ticket Management for the facility.

The access in Ticket Management is determined by the hierarchy of the facility and the user's resolving group or escalation group.

For each area and production line, the following resources are registered:

Own Ticket
- Tickets that are assigned to the user.
- Tickets that are not assigned, but the user belongs to the resolving group.
- Tickets that are assigned to an escalation group to which the user belongs.
Other Ticket
- Tickets that are assigned to another user.
- Tickets that are not assigned and the user does not belong to the resolving group.
- Tickets that are assigned to an escalation group to which the user does not belong.

Example

Facility level	Name — Example	Authorizations
Area, e.g. area A	Area A — Own ticket Area A — Other ticket	Read Add Edit
Production line, e.g. line 1	Line 1 — Own ticket Line 1 — Other ticket	Read Add Edit