Ticket Management User or Ticket Management Expert or Ticket Management Admin role
Procedure
Call up the Dashboard and open the desired dashboard.
Click in the appropriate widget.
Select Configure Widget in the context menu.
The Edit Widget editing dialog is displayed.
Enter general information about the widget:
Name
Checkbox: Show widget name
Select Width and Height
Facility information:
Select Facility
Enter the Display name for the selected facility
Define the appearance of the widget:
Title size
Show Number of Open Tickets
Show Resolving Groups of Open Tickets
Refresh Time
Select Resolving Groups (maximum of four) and enter a Display Name for each.
Set a Default color and optionally add Urgency indicators with Color and Remaining time (maximum of four).
All tickets from the selected facility are considered, regardless of the resolving group. The ticket with the lowest remaining time determines the color of the widget, if urgency indicators have been added. Otherwise, the default color is displayed.
To apply the settings, click Save.
The widget is configured and displayed in the dashboard.
in the appropriate widget.
