Create ticket

Prerequisite

Production area, product family, product and variant(s) have been created. Product tab

Procedure

1. Click in the Production Area & Product Family search box in the Editor tab.
2. In the Production Area drop-down list, select a production area by activating the checkbox and click .
3. In the Product Family drop-down list, select a product family by activating the checkbox.
4. Select one or more variants in the list by activating the checkbox.
5. Click Create Ticket in the header.
6. Enter the information in the Create Ticket dialog window.

   

   The Production Area, Product Family, Product and Variant fields are already selected and therefore grayed out.

   • A severity level of the ticket can be selected from the Severity drop-down list.
   • Enter the title of the ticket in the Title text box.
   • You can enter a description of the ticket in the Description text box.
   • In the Due Date field, the date and time by which the ticket must be resolved can be selected.
   • In the Resolving Group drop-down list, select the resolving group for the ticket.
   • The Delegation Resolving Groups drop-down list can be used to select one or more delegation resolving groups for the ticket.
7. Click Create.

The ticket is created and appears in the Task Tracking > Ticket Management menu.