Create ticket

Prerequisites

• Production area, product family, product and variant(s) have been created. Product tab
• Dataset structure has been created.
• Structure element has been added.
• Parameter has been created.

Procedure

1. In the Query tab, under Basic Query Parameters and Advanced Query Parameters, select the desired filter criteria.
2. Click Search.
3. Select one or more variants in the structure tree by activating the checkbox.
4. Click Create Ticket in the header.
5. Enter the information in the Create Ticket dialog window:

   

   The Production Area, Product Family, Product and Variant fields are already selected and therefore grayed out.

   • A severity level of the ticket can be selected from the Severity drop-down list.
   • Enter the title of the ticket in the Title text box.
   • You can enter a description of the ticket in the Description text box.
   • In the Due Date field, the date and time by which the ticket must be resolved can be selected.
   • In the Resolving Group drop-down list, select the resolving group for the ticket.
   • The Delegation Resolving Groups drop-down list can be used to select one or more delegation resolving groups for the ticket.
6. Click Create.

The ticket is created and appears in the Task Tracking > Ticket Management menu.

The release of a variant is not possible if an open ticket exists for this purpose.