Enter search term: Filtering by Title

Domain

Filtering by Domain

Sorting

Sorting the results.

Standard sorting: By time > Newest first.

To include an option from the By severity area in the sorting criteria, select the appropriate option from the selection list.

Sort order: The tickets are first sorted by the option selected in the By severity area, and then by the option selected in the By time area.

Filter (n)

Filtering by Ticket Properties

If filters are set for domains or ticket properties, the number of configured filters is displayed.

Assign or Remove Escalation Group

Icon is displayed if the logged-in user has the authorizations.

Save the current filter and sorting settings for the logged-in user.

Add new ticket: Create a Ticket Manually

The configured filters for domains and ticket properties are displayed as chips below the header.

To delete a filter, click in Chip.

Open

Open tickets. The following functions are available:

• Ticket details
• Accept ticket
• Delegate ticket
• Interact with other Nexeed modules
• Add a note to a ticket
• Add file to a ticket
• Download the file in the attachment
• Delete the file in the attachment

n

Number of open tickets in the current view

currently being processed

Tickets in progress. The following functions are available:

• Ticket details
• Assign Ticket
• Delegate ticket
• Return Ticket
• Resolve ticket
• Interact with other Nexeed modules
• Add a note to a ticket
• Add file to a ticket
• Download the file in the attachment
• Delete the file in the attachment

n

Number of tickets in progress in the current view

Closed

Closed tickets. The following functions are available:

• Ticket details
• Interact with other Nexeed modules
• Add a note to a ticket
• Add file to a ticket
• Download the file in the attachment
• Delete the file in the attachment

n

Number of closed tickets in the current view

Color marking on the ticket

Colored bars indicate the Severity and Ticket type of the ticket:

Blue: LOW, INCIDENT

Yellow: MEDIUM, INCIDENT

Red: HIGH, INCIDENT

Dark gray: No severity, PLANNABLE

Title

Ticket title

Severity type

LOW, MEDIUM or HIGH

Only relevant for ticket type INCIDENT

Domain

Domain

Resolving Group

Group whose users can edit the ticket. To display all users in a resolving group, click on the respective resolving group.

Creation type

Manual or automatic

Ticket type

INCIDENT or PLANNABLE

Time Remaining
Or:
Last updated

[-]dd day(s) HH:MM:SS

If tickets are not closed, the time by which the ticket is to be resolved is displayed. If this time has elapsed, the time from expiration is displayed in red.

For closed tickets, the date of the last update is displayed.

Information about the time if the ticket has been escalated: Escalation